As a key member of our Customer Success organization, the Federal Customer Success Engineer acts as a strong technical expert at Tines and helps customers understand the value of workflow automation across their organization. The role works closely alongside customers as they onboard and expand their use cases of Tines, and deliver production ready Stories as part of professional services.
As an Enterprise Customer Success Manager, you will ensure our largest customers are set up for success from the start and act as the CEO of your assigned book of business. Responsibilities include leading kickoff calls, collaborating with various teams, and driving product adoption across the customer organization, owning the end-to-end success of your customers including onboarding, adoption, revenue retention, growth, and renewal.
You will be responsible for developing strong strategic relationships with client executive decision makers to ensure they receive the full value of their investment leading to full adoption/utilization, retention, and account growth. As a trusted advisor, you will learn their business needs and work with consulting and support teams to craft unique solutions and execute on client goals.
As a Customer Success Specialist, you’ll be the go-to expert for customers embarking on their TeamSnap journey. You’ll guide them through the onboarding process with skill and enthusiasm, ensuring customers are set up for success and excited about unlocking the full potential of TeamSnap applications.
As the manager of our Customer Success Moving team you will be responsible for ensuring our moving customers get maximum value from the Yembo suite of products while building and developing the Customer Success Moving team. You will focus on nurturing close relationships with enterprise level clients and creating best in class workflows that optimize client ROI, at the same time you will work on managing and engaging the Customer Success Managers on your team.
The Customer Success Manager (CSM) is passionate about making customers wildly successful with Scaled Agile’s (SAI) offerings. As a trusted advocate, the CSM aligns customer needs with SAI’s solutions, ensuring adoption and retention. The ideal candidate is passionate about helping customers be successful with SAFe and attain and sustain business agility.
As a Customer Success Associate, you will be the primary advocate for our customers, ensuring they realize maximum value from our identity security solutions. You'll build strong relationships with key stakeholders across client organizations, drive successful implementations, and serve as the bridge between our customers and internal teams.
The Senior Customer Success Manager will own and grow relationships with Brightfield’s most strategic customers and is responsible for ensuring successful onboarding, driving platform adoption, and maximizing customer value and retention across the customer lifecycle. The ideal candidate is a strategic and proactive relationship builder with a proven track record in enterprise account management, preferably in a SaaS and product-led environment.