A Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The business priority is the customers’ successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users.
As a Customer Success Operations Specialist, you’ll support the efforts of the Customer Success Managers and Account Managers in various administrative tasks, while providing onboarding consultations and proactive assistance to smaller customers. You'll be an integral part of the day-to-day Customer Success operations, helping achieve our mission to advocate for, consult with, and empower our customers.
This is a remote role open to candidates located in Canada. The Digital Customer Success Specialist will play a key role in building and leading a digital-first, AI-powered tech-touch customer experience that delivers personalized engagement at scale. In this role, you’ll collaborate closely with teams across Marketing, Product, Sales, and CS to design and implement automated, AI-enhanced lifecycle journeys that drive product adoption and improve Net Revenue Retention (NRR).
Promote the adoption of our innovative SaaS solutions, Insight and Atlas, with our customers in the financial services industry, advocating for our customers to ensure they can achieve positive business outcomes throughout their partnership. Proactive, energetic, and self-driven, you will strive to understand our customers and work to be a trusted partner so that companies stay and grow with Ontra.
Ensure high standards of client care as a Metro Service Manager. Provide exceptional, proactive support for clients throughout the operational lifecycle, bridging the gap between Implementation, Customer Success, and ongoing Operations. Take ownership of ongoing client operations and issue resolution, working closely with cross-functional teams to proactively address client needs, improve service quality, and optimize ride experiences for HopSkipDrive.
Help drive retention, customer growth, and strategic alignment across our customer success function. You’ll play a pivotal role in strengthening our relationships with existing customers, leading a small team, and ensuring our highest-value clients remain engaged and supported. This is an opportunity to bring structure to a growing team, shape repeatable processes, and build long-term impact.
The Customer Success Management (CSM) team is accountable for customer adoption, measurable outcomes, customer satisfaction, and creating true customer advocacy. The Customer Success Manager (CSM) role at GitLab is expected to serve and operate in the following ways and have product and domain expertise. You will provide immediate onboarding activities and work with assigned customers to build Customer Success Plans, establishing critical goals.
Provide strategic direction for clients on Greenhouse products and within their fields of expertise. Achieve full fluency in substantial industry trends and topics to advise customer leaders from various functions. Demonstrate thought leadership and be a valued internal resource across sales, marketing, product, and engineering. Act as a trusted advisor to clients and become an extension of the customer’s team.
You’ll be working closely with the founders and customer team to support our existing customers and will have the unique opportunity to help define Rillet’s product. Serve as the primary point of contact for our customers, after their onboarding and once the initial implementation is finalized. Handle customer inquiries, troubleshoot issues, and ensure timely resolution, interacting with the Product and Engineering teams as needed.
This role is perfect for someone who thrives in a high-velocity environment and is excited to manage a large, diverse book of customers through a mix of digital and 1:1 engagement. You'll use data to surface opportunities, launch experiments, and help customers realize value faster. This is a proactive, impact-oriented role where success means measurable improvements in customer adoption, retention, and satisfaction.